Director of Operations

Job description

About the Role: We are looking for a results-driven and strategic Operations Director to lead the full spectrum of operational activities across a national network of fitness centers. This leadership role is key to ensuring high standards of service, operational efficiency, and profitability while driving continuous improvement and innovation across all functional areas. Key Responsibilities: Oversee day-to-day operations across multiple departments including fitness, personal training, group exercise, maintenance, housekeeping, and membership services. Set and monitor KPIs, ensuring consistent achievement of performance and financial targets. Lead the development and execution of operational plans, equipment management strategies, and cost control initiatives. Ensure implementation of quality standards, internal policies, and customer experience enhancements. Analyze club performance, identify underperforming areas, and execute turnaround strategies. Drive new service offerings and operational modules that improve efficiency and support growth. Collaborate with cross-functional teams and mentor operations leaders to ensure service consistency and staff development. Qualifications: Bachelor's degree in Business Administration or a related field. Minimum of 8 years of relevant experience, including at least 4 years in a senior managerial role. Demonstrated success in managing large-scale, multi-site operations. Strong background in strategic planning, cost management, and operational leadership. Excellent leadership, communication, and analytical skills. Key Skills: Strategic Thinking Business Acumen Decision Making Coaching & Mentoring Change Management Analytical Thinking Cost Consciousness Problem Solving Planning & Organizing Documentation & Reporting Knowledge of Standards, Policies, and Procedures Customer Centricity Communication Teamwork Ownership

Requirements

• Education Level: Master in Business Adminstration
• Experience Level: Entry Level
• Years of experience : 2